1. Privacy Act
The District Docklands Centre Management Pty Ltd is subject to the Privacy Act 1988 (Cth)(Act) and includes Australian Privacy Principles (Mar 2014).
This Policy is intended to provide a general overview of our policies for the handling of your personal information. Your personal information is any information about you from which your identity may be reasonably ascertained. Examples of the kinds of personal information we hold are set out in clause 2.
This Policy is intended to cover most personal information handled by us, but is not exhaustive.
2. How we Collect, Hold, Use and Disclose Personal Information
We will limit the personal information we collect to information that is necessary for the management of the centre and for the provision of products and services requested by you. We generally collect personal information directly from you, including from applications for membership, entry into competitions, surveys, mailing lists and registration forms and through communication with you. This information includes but is not limited to:
a. Your Name.
c. Telephone contact details.
d. Email address.
e. Date of birth.
We will attempt to make you aware of the purposes for the collection of your personal information and any consequences for you if you fail to provide any information that is requested by us. In some cases, where personal information is not provided, we will not be able to provide you with products or services, including but not limited to entry into promotions or competitions.
We handle all personal information carefully. Storage of your information may be undertaken by a third party at an off-site location specifically authorised by us for that purpose, or it may be stored by us in a secure location. We ensure that your personal information is stored securely, and have implemented policies and procedures designed to ensure that your personal information is not misplaced or misused, and that unauthorised access to, modification of, or disclosure of your personal information does not occur.
Security measures we may employ from time to time include:
• Password protection of information stored in computer records;
• Restricted access to certain information, to ensure that only authorised individuals are able to view this information, and only for authorised purposes;
• Network and computer security;
• Physical document security, including locked offices, filing cabinets and archives; and
• Secure destruction of the information on the database every 3-5 years to ensure that your personal information will not be stored indefinitely.
We may refuse to provide you with further information about our security procedures if doing so may compromise those procedures.
2.3 Use and Disclosure
We will generally only use or disclose your personal information for the purpose for which we collected it, with your consent and/or for related purposes we consider are within your reasonable expectations. We do not otherwise disclose your information to other organisations for any purpose, including marketing or promotional purposes without your consent. We will disclose your information to the third party storage facility for the sole purpose of secure storage of your information.
We will seek your consent prior to using or disclosing your personal information for another purpose (unless the use or disclosure in the particular circumstances is required or authorised by law).
3. Access to Personal Information
Please contact us if you wish to obtain access to your personal information using the contact details provided in this Policy. We may require that you provide us with sufficient identification before allowing you to access the personal information we hold about you to avoid a breach of your privacy. If we are required or authorised by law to do so, we may refuse to provide you with access to this information.
We may charge a reasonable fee for you to access your personal information we hold. If so, we will advise the amount of that fee once we have assessed your request for access, and may require payment prior to allowing you to access your personal information. We will not charge a fee for you to lodge a request for access.
We may provide you with access to your personal information in any of a number of ways, including by providing you with a hard copy of the information, or by allowing you to view our records. If you satisfy us that any personal information we hold about you is not accurate, complete and up-to-date, we will amend our records accordingly. Please let us know if any of your personal details change.
4. Credit checks
If you are seeking to become a tenant of the centre, for the purpose of processing and assessing your application for tenancy The District Docklands Centre Management may need to disclose certain information to a credit reporting agency in order to enable them to conduct a credit check. This information may include personal identifying details such as your name, date of birth, current and previous addresses, driver's license number and employer.
By consenting to a credit check, you authorise The District Docklands Centre Management to obtain information about your credit worthiness, credit history or credit capacity from a credit reporting agency and to use this information for the purpose of assessing your tenancy application.
5. Information Transferred Overseas
Generally, we do not transfer personal information outside of Australia. We may do so, however, if you have given your permission for this to occur or if we are otherwise legally entitled or required to do so.
6. Online Privacy
6.1 Automatic Server Logs
Our web server automatically collects various items of information when you use our web site, including:
• Your IP (Internet Protocol) address;
• Information about the operating system and Internet browser software you are currently using; and
• The data that you download from our websites(s) and when you download it.
Although, in some circumstances, it may be possible to identify you from this information, we do not attempt to do so, and only use this information for statistical analysis, system administration, and similar purposes. This information is not disclosed to any other party.
6.3 Email and Feedback Forms
We may collect personal information from you (such as your name, email address, and any other personal information you provide) if you send us email or if you submit information to us using a message or feedback form. We will use this personal information to contact you to respond to your message, and for other related purposes we consider are within your reasonable expectations or for which you have consented.
If you provide any personal information to us via our online services (including email) or if we provide information to you by these means, the privacy, security and integrity of this information cannot be guaranteed during its transmission unless we have indicated otherwise.
Once we receive personal information, we will take reasonable steps to store it so that unauthorised access, modification, disclosure, misuse and loss are prevented.
6.5 Other Online Services
If any of our online services (including any email messages we send to you) provide links to other online services that are not operated by us, we are not responsible for the content of those other services and do not (unless we specify otherwise) endorse the privacy practices of the organisations that operate those other services.
8. Complaints, Concerns or Further Information
If you believe that a breach of your privacy has occurred under the Privacy Act including the Australian Privacy Principles or have any other concerns surrounding privacy, we encourage you to contact us to discuss your concerns using the details provided. In the event of a complaint, we will investigate your complaint and respond within 14 days (or within an agreed time).
We are also able to provide further information in some instances about the ways we manage your personal information should you contact us with your request for such information.
9. Contact Information
The Privacy Officer
The District Docklands Centre Management Pty Ltd
Level 1, 122 Studio Lane
Docklands VIC 3008
Email: [email protected]
This policy is with effect from 26 October 2017.
The District Docklands will remain open, committed to supporting our community with access to fresh groceries, food, household items and pharmacy needs. To check individual trading hours, please visit the store directory.
Our first priority is the well-being and safety of our retail staff and customers. We are closely adhering to the advice of government and health authorities and have taken necessary precautions regarding hygiene and cleaning standards in the precinct.
We thank our entire community of customers and store partners for your support and understanding as we work through this together. We wish you happiness and health.
The District will remain open providing access to fresh groceries, food, household items and pharmacy needs. To check individual trading hours, please visit the store directory.
Our priority is the well-being and safety of our retail staff and customers. We are closely adhering to the advice of government and health authorities and have taken necessary precautions regarding hygiene and cleaning standards in the precinct.
We thank our entire community for your support and understanding as we work through this together.